Frequently Asked Questions
Everything you need to know about our curated home collections and services.
What is the standard delivery timeframe for my order?
For most items, we offer standard delivery within 3-5 working days. Larger furniture pieces may require a specialist courier and can take between 1-2 weeks; we will contact you directly to schedule a convenient delivery slot.
How do I return an item that isn't quite right?
We hope you love your purchase, but if not, you can return unused items in their original packaging within 28 days of receipt. Simply use our online returns portal to generate a label or contact our guest services team for assistance with larger items.
Are your products ethically sourced?
Yes, we take great pride in working with skilled artisans and responsible manufacturers. We prioritize natural materials and traditional craftsmanship to ensure our products are both beautiful and sustainably made.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery estimates are calculated at checkout based on the weight of your order and the destination country.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For added flexibility, we also offer secure payments via PayPal and Apple Pay.