Returns & Exchanges

At Rowen & Wren, we want you to be delighted with your purchase, but we understand that sometimes an item isn't quite right. We offer a hassle-free return period of 28 days for all unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log in to our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

• 3.
  Ship the Items

  Print your prepaid shipping label from the portal and drop off your package at any authorized collection point or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.